Terms & Conditions

Terms and conditions for the supply of goods through the Alexandra Jacoumis website (www.alexandrajacoumis.com).

Company registration No. 15391 67364 to 20 Clarence Road, Windsor Berkshire SL4 5AF.


All prices on the Alexandra Jacoumis website are shown in UK£. If you are outside of the UK the final price will be calculated by your credit card issuer, in accordance with the applicable exchange rate at the time of processing your transaction.

Please note that prices listed on the website are correct at the time of publication and we reserve the right to amend them without prior notification.


We must receive payment in full for your order before it can be accepted and dispatched. Once your credit card has been authorized, we will send you an email receipt confirming your order. Please keep this for your records.

We reserve the right not to accept an order from any person for whatever reason.

If the issuer of your payment card refuses to authorise payment we will not be liable for any delay or non-delivery.

For made to order orders, we require a 50% deposit in order to confirm your order. We will then request the balance to be paid in full before shipping.

Due to the nature of how we produce our work, each piece may vary slightly from any photographs or items in stock.


If you wish to cancel or change your order please notify us within 3 working days.

If you are unhappy with your purchase you can return the item(s) to us within 14 days of receipt of order and we will be happy to offer you either an exchange or full refund minus any postage costs, providing the goods are returned in their original condition. We recommend sending the item(s) back to us using a secure service that requires a signature and provides a receipt with proof of postage, as the goods will be your responsibility until they reach us.

For reasons of hygiene, we are unable to offer exchanges or refunds on earrings. 

Made to order pieces cannot be returned or exchanged under any circumstances.


Once you have placed your order you will receive a confirmation email. You will then receive an email once your order has been dispatched to you. We will deliver your goods to the delivery address you give us. It is your responsibility to ensure that you have provided us with the correct email address and that there will be someone there to take delivery and sign for the goods, at which point the goods are your responsibility and we will not be held liable for any loss or destruction.

Delivery times and dates are given as guidance, we will not be held liable for late delivery of goods by circumstances beyond our reasonable control.


All materials including illustrations, designs, photographs and text are property of Alexandra Jacoumis. The contents on this website may not be copied or replicated for commercial use under any circumstances. It is solely for personal, non-commercial use.